An old farming adage goes, "Where there is livestock, there is deadstock." Plants are no different and one of the challenges of selling dormant plants is that it is sometimes impossible to tell if a tree is dead (or will leaf out then die) due to dry roots or winterkill.
We do our best to provide excellent quality plants, however there are always a small percentage of trees that are just not able to properly break dormancy and thrive; in the event that this happens to you, please let us know! Due to the nature of nature, we cannot guarantee a tree will overwinter in your location, as outlined below.
Potted Nursery Stock
Potted plants may be exchanged or returned for a full refund within 3 days of purchase, provided that they are not dehydrated and have not been removed from the nursery container. After 3 days, the same policy applies as for Bareroot Nursery Stock below.
Bareroot Peach Trees
We are very pleased to be able to offer peach trees to our customers. They are both challenging and rewarding plants to grow. However, due to the unique challenges of growing peach trees, and the increased care required for their success, we regrettably cannot offer our standard 90 day guarantee on peaches. Please inspect your peach trees to your satisfaction when you pick them up at the nursery, or immediately upon arrival if they are shipped. For shipped trees, make your claim within 7 days of receipt of the trees. After 7 days of receipt, you will have been deemed to have accepted the trees in as-is condition.
All Other Bareroot Nursery Stock
We guarantee that nursery stock is in living condition at the time of receipt by you, the customer. Much of our nursery stock is sold in a dormant condition and it may take some time to show signs of life after planting. Please allow at least 45 days after purchase for dormant plants to leaf out.
However, if your nursery stock is dead or unsatisfactory, please submit your claim to us within 90 days of the invoice date. We request photos before honoring a claim. For wholesale orders, losses below 5% will not be considered.
All other claims deemed reasonable at our discretion will be issued a replacement or store credit in the amount of the purchase price, SHIPPING COSTS EXCLUDED. This store credit can be used towards any purchase from us. There are a lot of variables involved with living plants, and under certain circumstances we may offer complete refunds when it appears that we have an issue with an entire batch of plants.
We try to be fair and understanding, but we simply cannot offer a one-year guarantee or any guarantee of a plant's ability to overwinter in your location. Unlike potted trees, most of our nursery stock is quite tender, and requires some degree of diligence on your part to maintain its health and prepare the plants for winter. Therefore, we limit claims to 90 days from invoice date.
All other non-perishable and non-plant products are sold with a 30 day refund policy, excluding shipping costs. To qualify for a refund, products must be returned to us in complete condition.
To make a claim email email@example.com with a description of the problem and at least one photo that clearly shows what is going on.