Changing or Cancelling your Order
Changing Your Order Once it is Confirmed
Unfortunately, once your order has been confirmed, we cannot change it. It gets too complicated for our small staff to keep up with these changes. Should you wish to add items to your order, you are welcome to place a second order then email or phone us so we can connect them when possible and package them together for easy pick-up or shipping.
Regretfully, we can't remove items from an order once it has been confirmed. If you wish to alter an order and have not paid, contact us to cancel the order and then you can re-create it how you want. If you wish to alter an order and have paid via credit card, a 5% fee will be applied to cover the credit card fees on our end; then we can cancel the order and you can re-create it how you wish.
Cancelling Your Order
To cancel you order, phone or email us. If your order has not been processed (in February we begin processing orders) and has not been paid, we can simply cancel the order.
If you have paid via credit card and we have not begun processing your order, a 5% fee will be applied to cover the credit card charges on our end, but the remainder of the order will be refunded and the order cancelled.
If you paid via e-transfer, cheque, or cash, and we have not begun processing the order, we will refund the order fully and cancel it.
If we have begun processing the order and you wish to cancel, a $25 restocking fee will be applied along with the credit card fee if applicable.