Changing or Cancelling your Order

Changing Your Order Once it is Confirmed

To change your order, please email sales@silvercreeknursery or call 519-804-6060 with your request. We are happy to add plants to your order at any time up until your order is being boxed up to ship out. If you want to remove plants from your order, you can do so at no cost if your order has not yet been processed.

If you want to remove a plant from your order or swap a plant out for a different variety and we have already begun processing/picking you order (which we do as early as November for fall orders and December for spring orders), there is a $25 or 10% (whichever is higher) restocking fee for any item(s) removed from the order. Additionally, if a refund is due from removing items and you have paid via credit card or Paypal, a 5% fee is applicable to the difference to cover the associated fees as we pay a fee for both transactions.

Cancelling Your Order/Items on Your Order

To cancel you order, phone or email us. If your order has not been processed (we begin processing fall orders in November and spring orders as early as December) and has not been paid, we can simply cancel the order.

If you have paid via credit card or PayPal and we have not begun processing your order, a 5% fee will be applied to cover the transaction fees on our end, but the remainder of the order will be refunded and the order cancelled.

If you paid via e-transfer, cheque, or cash, and we have not begun processing the order, we will refund the order fully and cancel it.

If we have begun processing the order and you wish to cancel, a $25 or 10% (whichever is higher) restocking fee will be applied along with the credit card fee if applicable. 

If you have paid a 25% deposit to hold the order and decide to cancel it afterwards, the deposit will not be refunded. The restocking and cancellation fees will be charged in addition to the 25% deposit. 

Unfulfilled Orders at the End of the Season

 If you have not picked up your order from us or failed to pay for an order that was being shipped by the end of the spring sales season (ends late May) then your order will be cancelled automatically. If an unfulfilled order was paid for earlier in the season, it will only be refunded upon request and any relevant cancellation and restocking fees will be applied. If a 25% deposit was paid on the order, it will not be refunded and any fees incurred will be in addition to the deposit.