Changing or Cancelling your Order
Changing Your Order Once it is Confirmed
To change your order, please email sales@silvercreeknursery with your request. Based on inventory we will try to adjust as possible, but if we have already begun processing/picking you order (which we do as early as December), there is a $25 or 10% (whichever is higher) restocking fee for any item removed from the order. Additionally, if a refund is due from removing items and you have paid via credit card or Paypal, a 5% fee is applicable to the difference, to cover the associated fees as we pay a fee for both transactions.
Cancelling Your Order/Items on your order
To cancel you order, phone or email us. If your order has not been processed (in February we begin processing orders) and has not been paid, we can simply cancel the order.
If you have paid via credit card or PayPal and we have not begun processing your order, a 5% fee will be applied to cover the transaction fees on our end, but the remainder of the order will be refunded and the order cancelled.
If you paid via e-transfer, cheque, or cash, and we have not begun processing the order, we will refund the order fully and cancel it.
If we have begun processing the order and you wish to cancel, a $25 or 10% (whichever is higher) restocking fee will be applied along with the credit card fee if applicable.